FAQ

Most babies use between 2,500 and 3,000 disposable diapers in just their first year of life, and they continue requiring diapers until they are potty trained. Not to mention, disposable diapers account for 2 percent of the U.S.’s landfill waste.

Disposing of diapers varies by location, in Toronto you can dispose of Nateen Diapers in the green (compost) bin. The bag in which diapers are packaged must go in the blue recycling bin. In most locations, diapers still go in your regular black bin, but since Nateen diapers are biodegradable, even in a landfill, they will decompose much faster (3-6 years) vs regular diapers (300+ years)

We at Nateen are looking to make the company more sustainable, more and more environmentally friendly. We have an objective and we will seek to produce all of our products so that they are 100% biodegradable. Today we already have products like this, but most are 80% biodegradable.

All the materials used for our products are sourced in an environmentally friendly way (see FSC certificate). In addition, we do not use GMO materials to manufacture our products and Nateen follows strict environmental guidelines (see all of our sustainable certificates).

Our diapers decompose within 3 – 6 years VS 300+ years for regular diapers. They are free of chlorine bleach and fragrances which can damage landfills.

We at Nateen are looking to make the company more sustainable, more and more environmentally friendly. In order to produce the best products, we need the best raw materials. That is why we seek the best companies that are sustainable, that have certificates, as this is part of our culture. Below are some of our certificates, labels and partner companies that prove our commitment to the world we live in.

• FSC certificate: Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally friendly, socially responsible and economically viable manner
• NON-GMO Frei Von Gentechnik: Aligned with European Union norms, this certificate guarantees that our product do not contain any genetically modified raw materials
• Weyerhauser Company Certificate: Nateen only buys raw materials to do our products. Weyerhauser is one of our business partner from where we supplies our factories with their products.
• Environmental Management System Certificate: provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities.
• FSC certificate: Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally friendly, socially responsible and economically viable manner
• FDA: The Food and Drug Administration is responsible for protecting the public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, and medical devices; and by ensuring the safety of our nation's food supply, cosmetics, and products that emit radiation.
• Hippo Allergenic Certificate: Certifies that our products can't cause any type of allergy.
• Hygiene Certificate: The hygienic certificate confirms conformity of products and services with the sanitary norms and strict observance of the established rules in the process of manufacture, storage, transportation and the sale of products and services.

 

ISOs:

• ISO9001: ISO 9001 is the international standard for a quality management system
• ISO13485: it represents the requirements for a comprehensive quality management system for the design and manufacture of medical devices.
• ISO14001:  is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.

We try to carry enough inventory of our products, sometimes we might sold out. If this case, please do not hesitate send us an email at info@nateen-canada.ca and we will let you know as soon as we will be restocked.

Fluff Pulp from Weyerhaeuser: 43% - 48% of diaper is made of natural cellulose pulp (short term biodegradability)

Japanese Sandia SAP: 27% - 32% of diaper is made of super absorbent polymer (SAP). We use the best kind in the world (medium term biodegradability)

Rayon: 1% app. of diaper is made Rayon fibers (long term biodegradability)

Poly-Lactic Hot Melt Adhesive: 6% app. Hot melt adhesive used in disposable products like diapers and napkins (short term biodegradability)

PE and PPE: 15%- 21% of diaper contains PE and PPE which are the elastics that go on the waist, in the anti-leak barriers, as well as the Velcro straps (biodegradability in "long term")

You will be charged for your product after finishing the checkout process.

In case of a subscription, you will be charged the date that you picked for your order to be sent out.

Our shipping center fulfills orders from Monday to Friday. All the order received after this time will be sent out the following business day. Usually orders take 1-2 days to be processed and during holiday / peak season orders might take up to 3 days to be processed before being handled to the carrier. Carriers can take between 1-8 business days to deliver the products (we ship most of our products from Toronto)

Unfortunately, we can not tell you exactly how much your shipping cost will be until it is calculated at checkout, it may vary from one order to another as it will be based on the size and weight of your order

We work with different carriers, some of them are Canpar, GLS, Canada post, UPS, DHL and Purolator. You will receive an email letting you know what carrier will deliver your order along with the tracking number

You will receive a tracking number as soon as your product is shipped out from our shipping center. In the case that you receive an email notifying you that your product was shipped and is missing the tracking number please email us at info@nateen-canada.ca, so we can help you. 

All orders are processed within 24 hours. During holiday / peak season orders might take up to 3 days to be processed.

As we are the official distributor of Nateen for Canada, we cover all of the Canadian Territory. We also ship to the US from our warehouse in Canada or the US. If you are not in Canada/USA and would like to find out where you can buy Nateen, just click here

Yes, it is. Our diapers come in a recyclable cardboard box. 

You will get Free Shipping above certain amounts. Click here for details 

As soon as you make your order, you'll receive an order confirmation email from us to let you know that we have received your order. After this you'll receive an email letting you know that your order has been shipped from our shipping centre, along with a tracking number that will allow you to track your order until it gets delivered to your door.

If you have a question about the status of your order, please reply to your order update email

 

Yes, you can change your frequency by changing it within your account at least 7 days before your planned delivery. 

If you need to change your address just go to your account and change any of your information 

 

You can change your ship date by logging into your account. Please make sure that this change is done at least 7 days before your order is supposed to be delivered, otherwise our shipping center might not have enough time to reschedule your order.

Unfortunately this is not possible due to the free shippping discount that we apply to the subscription orders and that will be continuously applied while you have your subscription active.

As soon as you choose the subscription option on the product page, you will be able to see the discount off on the value of the product.

We can not combine 2 discounts on the same product, this is why we will always maintain the subscription discount as the most cost-effective for our customers.